Technology Tips

Blackboard Tips

Blackboard Help Desk – 479-575-6804

• Unable to log into Blackboard? Your password has most likely expired. Go to: passweb.uark.edu and reset your password. (Make sure you establish a Security Question and Answer)
• System Requirements. Please see the Blackboard support page to determine if your browser is supported.
• Use hard-wired internet. Wireless internet is very common, but not the most reliable. When taking an exam, submitting homework or participating in a Collaborate session, connect your laptop directly to the router or use a hard-wired PC/Mac.
• Mobile Devices. iPads, Kindles, and other mobile devices are not supported for exams in Blackboard.

Forgot your UARK password?

Before you take an exam in Blackboard

• Clear your browser cache before you take an exam
  • How to clear the Firefox cache
  • How to clear the Chrome cache
  • How to clear the Internet Explorer Cache
  • The instructions may vary depending upon which version of the browser you are using and this information can be found in an internet search.
• Ensure you have the most updated version of Java installed.
• Blackboard Browser Support

Hardware Required

• You must have access to a reliable computer with sound card and high-speed internet connection to submit assignments, create products, participate in online activities, and view Internet resources
• Your computer must have sufficient space and processor speeds required by any software used in the MSOM program (will vary depending on your software version and operating system).
• Since you may be asked to create an audio or video presentation in a course, you must have a microphone (headset or free standing) that works with your computer. You must use a webcam and a microphone.

Care has been taken to ensure that the software that is used in OMGT courses does not require any out of the ordinary system set-ups. But, if your system does not meet the minimum requirements then it is your responsibility to upgrade your system to meet the requirements. Technical difficulties on your part will not excuse you from the timely completion of assignments. If you do experience technical difficulties please make sure that you refer to the Software & Support tab immediately so that proper assistance might be provided.

Software Required

• Ensure your browser is supported
• Word processing program, such as Microsoft Word, for creating documents
• Spreadsheet program, such as Microsoft Excel
• Presentation program, such as Microsoft PowerPoint
• Latest versions of software also required to view files: Java Adobe PDF reader, Adobe Flash player, and Apple Quick Time

eTextbooks

Please read more information on eTextbooks on our Textbooks page.

Other Resources & Support

You can use this checklist to resolve problems accessing UARK applications such as UAConnect, Blackboard or the university web presence. If you can't resolve your problem using the following information, report the issue to the IT Help Desk at 479-575-HELP (4357).